Return and Refund Policy

Return & Refund Policy – OPENCARTZ LLC

Effective Date: Effective Date: [10 February 2026]

At OPENCARTZ LLC, customer satisfaction is important to us. This Return & Refund Policy explains how returns, exchanges, and refunds are handled for purchases made through our website in accordance with U.S. e-commerce practices.

1. Return Request Guidelines

If you are not fully satisfied with your purchase, you may request a return for eligible products. All return requests must follow the conditions outlined below and require prior approval from our support team.

2. Return Eligibility

To qualify for a return or refund:

• The item must be unused, unopened, and in its original sealed packaging.

• The product must be returned in the same condition it was received.

• A return request must be submitted within 21 days of delivery.

• Proof of purchase (order number or confirmation email) is required.

Due to hygiene and safety standards, opened or used fragrances cannot be resold.

3. Items Not Eligible for Return

We cannot accept returns or issue refunds for:

• Opened or used perfumes/colognes

• Products without original packaging

• Items damaged due to misuse or improper storage

• Products returned after the 21-day return window

• Clearance or final sale items (if marked as such)

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

We may request photos for verification. Once approved, we will provide return instructions and arrange a replacement or refund at no additional cost to you.

5. Refund Approval & Processing

After receiving and inspecting the returned item:

• You will be notified whether your refund is approved or rejected.

• Approved refunds will be processed to the original payment method.

• Please allow 5–7 business days for the refund to appear, depending on your bank or payment provider.

Original shipping charges (if applicable) are non-refundable unless the return is due to our error.

6. Order Cancellations

Orders may be canceled before shipment.
Once an order has been shipped, it must follow the standard return process.

7. Return Shipping Responsibility

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

• We recommend using a trackable shipping service, as we are not responsible for lost return shipments.

8. Policy Updates

OPENCARTZ LLC reserves the right to update or modify this policy at any time. Any changes will be posted on this page with a revised effective date.

9. Contact Information

For return approvals or refund assistance, please contact:

OPENCARTZ LLC
100 E San Francisco St
Santa Fe, NM 87501
United States

📧 Email: support@opencartz.store
📞 Phone: +1 859-810-4308

Customer Support Hours:
Monday – Friday
9:00 AM – 5:00 PM (EST)